Shipping & Processing 1

Thank you for choosing our products!

We strive to provide you with the best shopping experience, including a seamless shipping process. Please read our shipping policy below for important information regarding processing times and delivery.

Processing Time:

1. Made to order items: As our handmade items are crafted with meticulous care and attention to detail, please allow a processing time of 1-2 weeks. Each item is made to order, ensuring that it is specially created just for you. We appreciate your patience and understanding as we work diligently to deliver a unique and exceptional product.

2. Ready to Wear Items: For our ready to wear items, the processing time is 3-5 business days. These items are already crafted and ready to be shipped to you promptly.

Shipping 

Once your items have completed processing, they will be shipped via USPS (United States Postal Service) for prompt and reliable delivery.

Delivery Timeframe: The estimated delivery timeframe for your order is 3-7 business days, depending on your location and any unforeseen circumstances that may affect the shipping process. Please note that this timeframe is an estimate and actual delivery times may vary.

Tracking Numbers: To keep you informed about the progress of your shipment, tracking numbers will be provided via email. The tracking number will be sent to the email address associated with your order, allowing you to conveniently monitor the status of your package.

We strive to ensure a smooth shipping experience for our customers. If you have any further questions or concerns about shipping, please feel free to reach out to our customer support team. We are here to assist you and provide any necessary assistance.

Lost Package Policy:

At Aramide The Label, we strive to ensure a smooth and reliable shipping experience. However, in the unfortunate event that a package is lost during transit, we have implemented the following policy to assist our valued customers:

1. Contacting Us: If you believe your package is lost, please reach out to us promptly at chelseaochelsea@yahoo.com. In the subject line of your email, please include your order number for easy reference and efficient handling of your inquiry.

2. Shipping Protection: To be eligible for reimbursement in the case of a lost package, it is essential that you have selected shipping protection at checkout when completing your order. Shipping protection provides an added layer of coverage and peace of mind for our customers. If you did not opt for shipping protection during checkout, we regret to inform you that reimbursement may not be possible.

3. Investigation Process: Upon receiving your email with the order number and relevant information, our customer support team will initiate an investigation into the lost package with the shipping carrier. This process may involve contacting the carrier, submitting a claim, and gathering necessary evidence to support the claim.

4. Reimbursement: If the investigation confirms that your package was indeed lost during transit and you had selected shipping protection at checkout, we will proceed with reimbursing you for the lost items or offer a suitable resolution as per our discretion. Please note that the reimbursement will be processed in accordance with our refund policy.

Please understand that the investigation process may take some time, as it involves coordination with the shipping carrier. We appreciate your patience and cooperation throughout the process.

It's important to note that Aramide The Label holds no responsibility for lost packages if shipping protection was not selected during checkout. We strongly encourage our customers to opt for shipping protection to safeguard their orders.

If you have any further questions or concerns regarding lost packages or our reimbursement process, please do not hesitate to contact our customer support team at chelseaochelsea@yahoo.com. We are here to assist you and provide the necessary support.

Thank you for choosing Aramide The Label. We value your trust and will make every effort to resolve any issues related to lost packages promptly and efficiently.